FAQ's for Bill Svoboda's Artwork
So, in launching my artwork, I've tried my best to think through multiple questions that you might have ... but if you don't see an answer to your specific question, please send me a Contact Message ... otherwise, I hope this helps ... and feel free to shoot me a Contact Message even if it's not a question, but more of a comment about your thoughts on my art, speaking or anything else.
And now, to answer a few of your questions:
WHEN WILL MY ORDER ARRIVE?
Each order takes approx. 5-10 business days to print, mount, frame & ship. Once shipped, you will receive a FedEx tracking number via email. Most orders take 3-5 business days in transit.
MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Please reply to your confirmation email with some photos of the damaged piece and the box that it came in so we can help. Please refer to our Return Policy for full details.
DO YOU OFFER EXPEDITED SHIPPING?
We do not currently offer any expedited shipping options.
MY ORDER IS LOST, WHAT SHOULD I DO?
If your order has been marked as delivered but you have not received it please let us know by replying to your confirmation email and we will track it down.
CAN I FRAME THESE PRINTS MYSELF?
Yes, if you select the "Print" option, you can customize the look and feel of your final piece. Just select "Print" when adding the artwork to your basket.
CAN I MAKE ANY CUSTOMIZATIONS TO THE FRAME FOR A SMALL FEE?
Unfortunately we are unable to make any customizations at this time.
WHAT ARE YOUR FRAMES MADE FROM?
All of our frames are made from wood and hand assembled for each piece.
WHAT DO YOU RECOMMEND FOR HANGING HARDWARE?
Each of our frames comes ready to hang with wall buddies that make for easy hanging. Depending on your wall we recommend using screws for our smaller sizes and an anchor for our two largest sizes.
ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?
All of our artworks are printed on a heavy 270gsm matte archival 100% cotton rag paper.
DO YOU USE GLASS OR ACRYLIC FOR YOUR FRAMED ART?
We use a thick sheet of UV blocking acrylic for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.
RETURNS & CANCELLATIONS
WHAT IS YOUR RETURN POLICY?
Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.
CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?
All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.
CAN I CANCEL OR CHANGE MY ORDER?
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!