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Bill has spoken all across the country from large stages in front of thousands, to small private company events. For more information on bringing Bill to your event, please fill this form.


 

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Bill has spoken all across the country from large stages to small private company events, with key takeaways for any business large or small.

 
 
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How to Stay Relevant & Innovating in an Ever-Changing Industry through a Strategic Focus on Customer Care Focus.

(20 or 50 Minutes + Breakouts Available)

OBJECTIVES:

  • Explore what change looks like. 


  • Study innovative companies leading the movement to innovate.


  • Discover why a customer-care focus must proceed any new innovation.


  • Walk through specific action items to move from a customer service to customer care focus.


  • Create an action plan to push your organization towards innovation.